The Building Customer Trust project is a collaborative initiative working for the fair treatment that all consumers – including vulnerable consumers – expect and deserve.
Welcome to the Thriving Communities Partnership
What is the Thriving Communities Partnership all about?
Interested in joining the Thriving Communities Partnership?
Fill out our Expression of Interest form and a member of our team will be in contact with you. Get InvolvedFeatured Projects
The partnership offers the community a range of quality projects
Best practice for service providers – access, inclusion and supported decision making for vulnerable customers with decision-making impairment.
Sharing our collective knowledge and reducing complexity to facilitate referral pathways for vulnerable customers.
A guiding set of principles that define how our collective efforts can make a difference for people experiencing vulnerability or hardship.
Message from Tim Costello
Join the Discussion
Developing a method to identify vulnerable people before they fall into hardship - early intervention is the key.
The vulnerability hub is a central repository of shared information and resources to assist TCP member organisations working with vulnerable customers.
Building community financial and vulnerability literacy as a preventative measure, and to ensure that the Australian community has the tools to access help early and with confidence.
Building staff capability to equip our people to deal with complex vulnerability issues effectively and with empathy.
Founding & Community Partners
