Culturally & Linguistically Diverse

People born overseas are nearly 50% more likely to have financial difficulties than people born in Australia – individuals whose first language is not English are particularly at risk. Refugees receiving government assistance get less than $500 per fortnight, while many asylum seekers receive no income or concessions at all. Language and cultural barriers present a two-way barrier for this fast-growing group of vulnerable people.

Here you will find a range of resources outlining how we are working to support customers from culturally and linguistically diverse backgrounds.

Members are encouraged to generate and contribute to discussions – the more we share together, the more we learn together – and to participate in building the knowledge base by offering to feature resources. If you would like to feature a resource on this topic you can reach us via email at

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