Initiatives & Programs

Here you will find a repository of initiatives and programs concerning vulnerability among Australians who have experienced family violence

CBA - Domestic & Family Violence Emergency Assistance Package

The Commonwealth Bank of Australia is part of a movement to end domestic and family violence in a generation, and this includes supporting customers in crisis.  CBA offers customers access to a Domestic & Family Violence Emergency Assistance Package to support people leaving a domestic or family violence situation.  View support package

The Women's Legal Service Queensland Launches Penda - Sep2017

Penda is Australia’s first financial empowerment app for women with a domestic and family violence (DFV) focus. Penda is a free, simple to use app with national safety, financial and legal information and referrals for women who have experienced DFV.  Read more about Penda

NAB - Domestic & Family Violence Support

National Australia Bank's Domestic & Family Violence Support program helps customers and people to stay safe, recognise the warning signs and access help in times of crisis.  To date, NAB has granted $1.4 million to support the prevention and early intervention of family violence.  Learn more about the program

AGL - Integrated Domestic Violence Policy

AGL’s integrated domestic violence policy supports employees and customers who are impacted by domestic violence.  Employees may access free counselling services, paid leave and flexibile work arrangements.  For customers, AGL offers specialised hardship support with flexible payment arrangements, debt releif and privacy protection.  Read more on AGLs Blog

Melbourne Metropolitan Water Businesses - Response to Family Violence

Melbourne Metropolitan Water Businesses, City West Water, South East Water and Yarra Valley Water have augmented customer hardship and vulnerability policies to recognise and support both customers and employees who experience family violence.  Programs include awareness training, specialised case management, affordability products, privacy protections and free counselling services.  

Read more about the programs and poilcy:

Australia Post - Free 12 Month Mail Redirection

Family and domestic violence is the biggest cause of homelessness in Australia. It isolates victims from their support networks, local communities and social services. To help people stay connected, Australia Post offers a free 12-month mail redirection service for victim/survivors of family violence.  Read more 

Telstra - Concessions for Silent Line

In an effort to make silent telephone numbers more accessible to people impacted by family violence, Telstra has removed their monthly Silent Line fee effective from 18 February 2018.  Additional improvements are also made to improve consumer awareness, understanding and privacy protections.  Read more

Telstra - Safer Technology for Women

The SafeConnections Project is a partnership between Telstra and WESNET Safety Net Australia, where Telstra has donated 20,000 smartphones with pre-paid credit and WESNET is distributing the phones through participating frontline agencies to survivors of domestic and family violence, sexual assault, and other forms of violence against women.  Download Brochure (PDF 942KB) or visit 

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