Our Charter

The Thriving Communities Partnership (TCP) is a cross-sector collaboration ensuring that everybody has fair access to the modern essential services they need to thrive in contemporary Australia: including utilities, financial services, telecommunications and transport. We aim to build more resilient community and stronger businesses.

Membership of the TCP comes with a commitment to the TCP Charter; to contribute to and implement policies, practices and initiatives that result in tangible improvement in the lives of people at risk of experiencing vulnerability. This commitment reflects an acknowledgement that all people may experience vulnerability at some time in their lives, and a whole-of-organisation approach is required to build a more supportive ecosystem. The impact of this commitment to people centred-approaches, will strengthen social, physical and financial wellbeing and resilience, benefiting both people and businesses alike.

The Charter

As responsible and committed organisations, members of the TCP recognise their services are essential for people to thrive in contemporary Australia. The reduction or loss of access to such services may impact on the rights of a person to a standard of living adequate for the health and wellbeing of themselves and their families.

The Thriving Communities Partnership calls on member organisations and their service delivery partners to commit to respect the rights and support the resilience of all people (consumers, customers, clients), particularly those experiencing vulnerability, through adoption and application of our charter of principles.

Our Principles


1.     Build trust with people & communities

2.     Create systems, processes and culture that make it easy to build trust

3.     Seek proactive and early intervention that supports people to thrive

4.     Participate in intra and cross-sector collaboration to develop systemic and sustained solutions

Like to know more? Download our Charter (PDF 1.4MB) and become a signatory today.


  • AGL - Melissa Reynolds, Chief Customer Officer
  • City West Water - David Ryan, Managing Director
  • Consumer Policy Research Centre - Lauren Solomon, Chief Executive Officer
  • EnergyAustralia - Briar Hall, Leader of Customer Vulnerability & Recovery
  • Energy & Water Ombudsman of New South Wales - Janine Young, Ombudsman
  • Energy & Water Ombudsman of Victoria - Cynthia Gebert, Ombdusman
  • Financial & Consumer Rights Council - Sandy Ross, Executive Officer
  • Financial Counselling Australia - Lauren Levin, Director Policy & Campaigns
  • Good Shepherd ANZ - Annie Pettitt, General Manager of Advocacy & Strategic Partnerships
  • Good Shepherd Microfinance - Dr Vinita Godinho, General Manager, Advisory
  • Infoxchange - Wayne Gorst, Company Secretary
  • National Australia Bank - Joseph Seychell, General Manager of NAB Assist
  • North East Water - Rebecca Johnston, Executive of Customer & Culture
  • Origin Energy - Jan Prichard, General Manager of Customer Care
  • Red Energy & Lumo - Lucy Aston, CIO GM Customer Management
  • Scope Australia - Jennifer Fitzgerald, Chief Executive Officer
  • South Australian Council of Social Service - Ross Womersley, Chief Executive Officer
  • South Australia Water - Roch Cheroux, Chief Executive Officer
  • South East Water - Sharon Young, Manager Community Engagement
  • Suncorp - Annabelle Butler, Executive Manager of Accessibility 
  • WEstJustice - Denis Nelthorpe, Chief Executive Officer
  • WIRE Women's Information & Referral Exchange - Julie Kun, Chief Executive Officer
  • World Vision Australia - Jill Roche, Chief Corporate Affairs
  • Uniting Kildonan - Joanna Leece, Executive Officer
  • Yarra Valley Water - Pat McCafferty, Managing Director
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