Energy and Water Ombudsman New South Wales (EWON) -

The Energy & Water Ombudsman NSW (EWON) is the government approved dispute resolution scheme for New South Wales electricity and gas customers, and some water customers. If you've made a complaint to one of our members, and you're not happy with their response, let us know.

We were founded in 1998 as an industry-based Ombudsman scheme, to independently resolve complaints about our members. We work towards a fair and reasonable outcome for all parties but are not a consumer advocate nor do we represent industry. If a matter is not resolved, we may make a binding decision.

The Ombudsman manages our day-to-day operations and our Board of Directors is responsible for corporate governance, funding, policy and strategy. We operate according to our constitution and charter and are funded by our members.

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