Energy and Water Ombudsman Queensland (EWOQ) -

The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for people who can’t resolve a complaint with electricity, gas and water companies.

We provide this service for residential and small business energy customers across Queensland, and water customers in South East Queensland. We work directly with them to investigate and resolve complaints.

Under the Energy and Water Ombudsman Act 2006, our role is to:

  • receive and investigate energy complaints in Queensland and water complaints in South East Queensland
  • manage dispute resolution between customers and energy and water companies
  • promote our services
  • identify systemic energy and water issues.

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