Energy Queensland

Energy Queensland energyq.com.au

At Energy Queensland, we play a key role in providing secure, affordable and sustainable energy solutions for customers across Queensland, and interstate.  As an essential service, we deliver electricity across Queensland through our ‘poles and wires’ businesses Energex and Ergon Network. Our retailer, Ergon Retail sells this electricity to customers throughout regional Queensland.  These activities are also supported by a range of innovative products and services delivered through our energy services company Yurika and other market brands.  Led by our purpose of safely delivering secure, affordable and sustainable energy solutions – we place the customer at the centre of everything we do. The electricity sector, like many industries, is undergoing a rapid period of transformation. We are exploring new ways of delivering value for communities and customers, refining our products and services to best meet the needs of customers, today and into the future.

Michael Dart, General Manager, Customer, Brand and External Relations

“Our new Customer and Community Strategies promote collaboration both internally and externally so collectively we can deliver value to our customers. An important element of this is to understand pain points, implement improvements and develop tailored products and services to create an experience that our customers’ value.  These strategies translate to; helping those in financial hardship to help them manage their electricity bills, enabling the benefits of solar to those who would otherwise not have access to renewable energy and collaborating to find solutions that provide greater support for vulnerable customers.”

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