Sydney Water

Sydney Water -

Sydney Water is Australia's largest water and wastewater service provider. Every day, we proudly protect the health of our community by providing safe and high quality drinking water, removing wastewater and preserving our rivers and beaches. We supply water, wastewater, recycled water and some stormwater services to more than five million people in Sydney, the Illawarra and the Blue Mountains.

We've been supplying high quality services for more than 128 years. We're passionate about contributing to the lifestyle of Sydney now and in the future. We want to provide more and better choices for customers, while ensuring our essential services remain fair for everyone.

Kathy Hourigan, Head of Customer Services – Sydney Water

"Sydney Water is proud to be a founding partner of the Thriving Communities Partnership, which builds on our long-term commitment to provide essential water and wastewater services to customers experiencing financial difficulty. We have an in-house specialised Customer Care team, built from the ground up, who deliver holistic solutions to customers in hardship. They use a tailored and solutions-focused response to provide access to a wide range of essential services, emergency relief and community support. We also provide direct financial support through our Payment Assistance Scheme (PAS).

Sydney Water’s existing program aligns well with the TCP’s goals to give all customers the best opportunity to build their capacity and improve their outcomes through a collaborative and coordinated approach across all sectors. This partnership presents Sydney Water with an exciting opportunity to be part of the solution and influence positive change for our communities."