Telecommunications Industry Ombudsman -

The Telecommunications Industry Ombudsman is a free and independent complaint resolution service helping people and small businesses with phone or internet problems they can’t fix with their provider.

Some of the phone and internet problems we can help with include:

  • Contracts: Did you agree to something that you did not get?
  • Bills: Do you think your bill is wrong, or are you having trouble paying it?
  • Faults and service difficulties: Is your phone or internet service not working as promised? Were you connected to the service when expected?
  • Disconnections: Has your phone or internet been cut off?

Find out more about what phone and internet problems we can help with by visiting our website What can we help with

To make a complaint about an unresolved phone or internet problem call us on 1800 062 058 or online at Making a complaint

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