Disaster Planning and Recovery

Understanding the interconnectivity of disaster experiences and embracing co-responsibility for sustainable change.

This project involves mapping the experiences people in the Townsville community who were negatively impacted by the 2019 North Queensland Monsoon disaster and identifying opportunities for tangible, actionable, cross-industry and cross-sector improvements to support disaster affected communities.

The two project phases as determined by Project Partners and participants were:

  • Phase 1 - The experiences of residential individuals and small business
  • Phase 2 - The experience from first responder and frontline service provider perspective

An inforagphic showing the disaster preparation and recovery journey for residents and local business owners. The journey is show as a cycle from life before the event where preparation occurs, through to long term recovery. The phases in between included the weather warning, disaster impact, aftermath and first year of recovery.

Community-led, collaboration-driven

We are especially grateful to the courageous, generous and inspiring people of Townsville who were committed to sharing their experiences - no matter how difficult - in the hope they could help make a positive difference for others facing similar challenges in the future. They epitomise what “better together” means.

Thank you to Founding Partners Symplicit, Energy Queensland and Suncorp, and the other TCP members from the working group including Australian Red Cross, Queensland Council of Social Services, Good Shepherd Australia New Zealand, NAB, the Queensland Energy and Water Ombudsman and State Government representatives.

Mapping the ecosystem

The Phase 2 research system map visualises the ecosystem of front-line services and how they impact the community experience of navigating a natural disaster event. It not only illustrates the interactions, challenges and benefits occurring at a system-wide level (across industries and sectors), but also within each of the industries represented in the research.

You can view and interact with the map in full screen mode here.

Awards

Phase 1 of The Disaster Planning and Recovery Collaborative Research Project was awarded the Best in Class for Design Research at the 2021 Australian Good Design Awards.

 
Phase 2 - Disaster Planning and Recovery Research Project
Phase 2 - Industry Insights

The following research insights represent the major findings for the 12 different industries that we spoke to about their experience in the North Queensland Monsoon of 2019.

The findings are categorised by industry, but due to the large degree of interconnectedness in the ecosystem, many of the insights relate to other industry challenges or opportunities. The research recognises the need for more collaboration across the ecosystem, so each key finding highlights opportunities for leverage that could address challenges across the ecosystem.

Phase 1 - Disaster Planning and Recovery Research Project

Download Phase 1 Report

Journey Map

This map aims to provide a holistic visualisation of a small business' journey through the North Queensland Monsoon in February 2019. It brings to life the experiences, interactions and emotions, as experienced and shared by small business owners, that occurred before, during and after the event.

This map aims to provide a holistic visualisation of residents' journey through the North Queensland Monsoon in February 2019. It brings to life the experiences, interactions and emotions, as experienced and shared by small business owners, that occured before, during and after the event.

Opportunities Workshop Slide Deck

Slide deck to explore the insights learned from the people impacted by the 2019 Northern Queensland Monsoon Disaster.

Disaster Planning and Recovery Roundtable 2020 Report
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