What is the OSOS Hub and how does it work?
The One Stop One Story (OSOS) Hub is a world-first cross-sector platform enabling frontline workers in corporate and community organisations to connect and refer their customers to a range of support through an innovative, streamlined system.
With the OSOS Hub, individuals experiencing domestic and family violence or financial hardship can share their story once, and gain access to comprehensive, wrap-around support from multiple service providers.
“The OSOS Hub enables our staff to have a deeper understanding of the different barriers our customers are facing beyond our organisation. To have that knowledge enables our staff to be more empathetic and understanding and provide better solutions because they holistically understand what the customer is saying.” - Corporate Partner
Since the launch of the OSOS Hub in 2021, almost 5000 referrals have been made from 20+ partnering organisations, helping to reduce the multiple complex channels that can cause feelings of shame, stress, and retraumatisation for those seeking support.
The OSOS Hub Benefits:
Organisational Benefits
- Early engagement: Build a holistic understanding of your customers by connecting and supporting those who otherwise wouldn't reach out.
- Trust: Foster Sustainable trust across sectors with aligned organisations and with the communities you serve.
- Staff benefits: Reduce vicarious trauma and inspire pride and confidence in your staff by offering support beyond your individual organisation.
The Human Impact
- People only have to tell their story once, reducing potential re-traumatisation.
- Receiving holistic support faster, reducing anxiety and stress.
- Supporting safe and simple pathways for self-advocacy.
- Humans are "grateful", "respected and heard" and "relieved that it's one less call to make."
Awards and Recognition:
Recent updates:
To learn more about how your organisation can get involved, contact Paul Oglethorpe
