ARMA Group Holdings (ARMA) - www.arma.com.au
ARMA is an innovative debt resolution company and a pioneer in the use of AI within the industry. Our clientele spans the big four banks, utility providers, insurers, local councils, state-owned enterprises, and small businesses.
Our goal is to provide our clients and their customers with a better way to resolve debt, through a customer centric approach. We measure the customer’s experience through Net Promoter Scores. With over 400,000 responses from our client’s customers our average NPS score is +41 an achievement of which we are exceptionally proud of.
ARMA also has trained and passionate customer centric staff. ARMA Assist is a dedicated team of Customer Support Specialists trained to genuinely consider, identify, assess, and assist vulnerable customers and those experiencing financial hardship pressures. They understand and are trained to identify vulnerability, and that this can go beyond just financial situations resulting from unemployment or reduced income.
Much of our success in debt resolution is due to our full-life cycle approach, 100% Australian-based customer support centre and our award-winning AI technology. By working seamlessly together, our people and our technology provide our clients with the tools and support to resolve outstanding debts quickly and effectively.
“Our collaboration with Thriving Communities is an honour and privilege.
ARMA's guiding principles were to find better, more socially responsible ways to resolve debts for our clients, many of whom are TCP members. Our guiding principles help us meet our responsibility of engaging over a million people living in Australia at risk of experiencing vunerability in a positive, empathetic, and respectful way.
Our stated mission to find a better way to resolve debt has seen ARMA lead the way in customer experience by engaging with Australians with an empathetic approach.
Our engagement strategies are designed with the help of our award-winning AI technology that inclines towards positive customer experiences and outcomes. Our Net Promoter Score of +41 is a testament to that approach." - Andrew Smith, CEO and Co-Founder, ARMA Group