Thriving Communities Australia

NAB Domestic and Family Violence Assistance Flyer

FDV assistance grant and support information for community workers

Energy Charter Impact Framework

Building on this research, our Impact Framework has been designed to help us define, measure and communicate the impact of the collective work of the ...

NAB customer support flyer

NAB customer support information for community workers

How are children impacted by rising cost of living NSW

Report looking at how are children impacted by rising cost of living NSW

Inclusive Banking LGBTIQ

Emerging practices to advance economic inclusion for LGBTIQ+ people

LGBTIQ+ Inclusive Practice

Inclusive Practice guide for homelessness and housing sectors

Key Issues for Home and Contents insurance

Issues around affordability for insurance

ANROWS: Attitudes Matter

2021 National Community Attitudes to Violence against women

The Choice Violence of Poverty

Domestic violence and its consequences

Enabling Electrification 2023

Addressing the barriers to moving off gas for lower income households 2023

Economic Abuse in Australia

Perceptions of Economnic Abuse in Australia

Energy Assistance Report June 2023

Understanding the experience of Victorians dealing with energy hardship.

Mapping Social Cohesion 2023

Exploring social cohesion in Australia, touching on recent impacts including global conflict, economic pressures and uncertainty and division over iss...

Barely Hanging On: The cost of living crisis in NSW 2023

This research from NCOSS investigates cost-of-living pressures for people living below the poverty line and low-income households in NSW.

CreditSmart Summary Credit Report

A guide to understanding your credit report.

SECL - MARAM Financial Abuse Workshop Flyer

South East Community Links' MARAM training workshops 'Identifying and responding to Financial Abuse', supports the work of the family violence workfo...

Australian Digital Inclusion Index 2023

The 2023 ADII uses survey data to measure digital inclusion across three dimensions of Access, Affordability and Digital Ability.

Inclusive Workplace Toolkit

An anti-oppressive guide grounded in lived experience that provides an introduction about different kinds of discrimination.

Brutal Reality: The Human Cost of Australia's Housing Crisis

This report is based on surveys of Everybody’s Home individual campaign supporters and partner organisations.

Regional Jobs 2022 - The Big Skills Challenge

Regional Australia Institute (RAI), analyses regional job vacancy data from both 2022 and from the last decade to present a view of the labour market ...

Insight Exchange Engagement Report 2017 - 2023

A cumulative report on the breadth and depth of engagement with Insight Exchange since inception.

Safe and Equal - Fast facts on family and gender-based violence

The latest statistics on family and gender based violence with suggestions for action and practical solutions.

Thin markets, thin hopes: The NDIS in rural, regional and remote NSW

The fourth report in the Aussie Battlers series, this report explores challenges and pain points with the NDIS in RRR communities in NSW.

NCOSS - Mapping Economic Disadvantage in NSW

This research breaks down poverty rates, providing a sophisticated picture of disadvantage in NSW and how it has changed since 2016.

Financial Wellbeing - Spotlight on Australian women

This report explores what factors influence women's financial wellbeing throughout their lives - drawn from ANZ's 2021 Financial Wellbeing Survey

Ready to Work - Experiences of people from diverse backgrounds looking for employment

This report provides insight and adds to the cross-sector conversation, regarding employment for people from CALD backgrounds.

The Voices of LGBTQIA+ Young People in NSW

Understanding the experiences of LGBTQIA+ young people across NSW, reflecting their voices and articulated needs.

Guide to uplifting workplace responses to DFSV

This guide invites you to build on being a workplace that has insight-informed design and responses to people experiencing domestic, family and sexual...

Falling behind: A need for inclusive education

Key concerns of families and education providers in providing inclusive education for students with a disability.

Beggars can't be choosers: The impact of the housing crisis

Exploring the impact of the housing crisis on people living with a disability in regional, rural and remote NSW.

The Aussie Battlers: Life with a disability in regional, rural and remote NSW

Research into living with a disability in regional, rural and remote NSW, exploring key disadvantages and experiences.

Buy Now... Pain Later

Examining the impacts of Buy now, pay later (BNPL) loans on Victorians during 2022.

Rising rates, falling financial wellbeing

Cost of living and financial wellbeing during 2022, focusing on renters and mortgaged homeowners given the rapid rise in interest rates.

CEDA - Economic and Policy Outlook 2023

This report looks at the key issues likely to shape economic and policy outcomes in the year ahead. It provides valuable analysis to help policy maker...

Fostering Financial Stability for people in Prison - Phase 2

This report is the Phase 2 output report of the Fostering Financial Stability for People in Prison Project

Sources of Lived Experience in the Family Violence Sector - Issues Paper

This issues paper seeks to explore and understand the different sources of lived experience and how they can be harnessed and integrated into our ...

Safe and Equal 2022 State Budget Submission

Safe and Equal budget submission calling for a sustainable footing for the specialist family violence sector.

ANZ MoneyMinded reach report 2022

Report exploring the reach of ANZ MoneyMinded financial education program.

ANZ Accessibility and Inclusion Plan 2023-2025

14 new commitments across 4 focus areas to better serve customers and build inclusive workplaces and thriving communities.

TCP Financial Stability for People in Prison Phase 2 Screen Reader Report

Research with people with lived experience in the corrections system to understand the current and desired end-to-end experience when attempting to ma...

Designed to Disrupt: Reimagining banking products to improve financial safety

This discussion paper examines the opportunity to redesign financial products to make it harder for financially abusive customers to inflict harm on o...

Double Jeopardy: The Economic and Social Costs of Keeping Women Behind Bars

This paper provides a foundational framework outlining the clear need to reform the imprisonment of women in Australia.

CPRC: Mind the Gap Report

Identifying the gap between energy concession eligibility and concessions received

ANZ Roy Morgan Financial Wellbeing Indicator Report - August 2022

This ANZ report examines how financial wellbeing has changed in 2022, comparing the May 2022 results with those of December 2021.

Insight Exchange Engagement Report

A cumulative report on the breadth and depth of engagement with Insight Exchange since inception.

Australian consumers in their own words

In 2021, CPRC spoke to people across Australia to understand their experiences and expectations of life as a consumer today.

Toolkit of recommendations for gambling support

Suncorp Bank and QUT provide a gambling support toolkit highlighting key opportunities for banks to consider implementing.

CBA Australian Consumer Financial Wellbeing Report - March 2022

The Australian Consumer Financial Wellbeing Report provides a nationally representative view of Australians' financial wellbeing, and the annual rate ...

Better Practice Responses to Family Violence - EBE Implementation Plan

Implementation Plan for the Essential Services Commission and essential service providers

Best Practice Responses to Victim Survivors of Family Violence

Guidelines for Better Practice Responses to Family Violence for the Essential Services Commission and essential service providers

Better Practice Responses to Family Violence - Project Report

The Family Violence Experts by Experience Framework Implementation Plan and Guidelines for the Essential Services Commission and essential se...

Safe and Equal

One in eight families - Australian single mothers' lives revealed (2019)

Report of a 2018 national survey by the Council of single Mothers and their Children

Better Practice Guide - Staff Awareness and Training Pillar Summary

Single page summary of the pillars and considerations from the Better Practice Guide - Staff Awareness and Training

Better Practice Guide - Staff Awareness and Training Screen Reader Document

Practical guidance for all organisations about current better practices for staff awareness and training. This guide should be used as a reference for...

Better Practice Guide - Staff Awareness and Training

This guide provides practical guidance for all organisations about current better practices for staff awareness and training. It should be used as a r...

WIRE Financial Capability & Wellbeing Knowledge Paper

This knowledge paper shares WIRE’s approach to building financial capability and financial wellbeing for women, non-binary and gender-diverse people

WIRE Financial Capability & Wellbeing Theory of Change

WIRE’s theory of change is our approach to building financial capability and financial wellbeing for women, non-binary and gender-diverse people.

What the financial counselling sector learnt from the 2019-20 bushfire response

This report, including some embedded videos, sets out the lessons from the experience of the 2019-20 bushfires from the financial counselling sector

Westpac Easy English Guide: How to make a complaint

Easy English Guide on how to make a complaint to Westpac

Westpac Easy English Guide: Loss of a loved one

Easy English Guide with information and options for what to do at the bank after the death of a loved one

Westpac Easy English Guide: How to get help from an interpreter

Easy English Guide on how to get help from an interpreter

Westpac Easy English Guide: Gambling and Financial Difficulty Support

Easy English Guide with information and support options for people experiencing gambling issues and financial difficulty

Westpac Easy English Guide: Elder Financial Abuse

Easy English Guide with information and support options for people experiencing elder financial abuse

Westpac Easy English Guide: Domestic and Family Violence and Financial Abuse

Easy English Guide with information and support options for people experiencing domestic and family violence and financial abuse

Westpac Easy English Guide: Financial Difficulty

Easy English Guide for help with money problems and financial difficulty

Westpac Easy English Guide: Scams

Easy English Guide providing information on scams and how to protect yourself from scams

Westpac Easy English Guide: Low Cost Banking

Easy English Guide for Westpac's low cost banking - Westpac Choice Account for concession holders

TCP Connect Webinar Series 3 'Change to Favours' Insights Report

Insights from all 10 episodes of the TCP Connect Webinar Series 3 'Change Favours the Brave'

Webinar Series 3 Insights Report Screen Reader Document

Insights from the TCP Connect Webinar Series 3 'Change Favours the Brave'

TCP Connect Webinar Series Three 'Change Favours the Brave'

This report is a compilation of the key insights that TCP has drawn from each of the 10 episodes in the Change Favours the Brave Series of the TCP Con...

TCP Disaster Planning and Recovery Collaborative Research Project Phase 1 Report - June 2020

This report explores the experiences of individuals and small businesses from their perspectives as part of the project

TCP 2020-21 Financial Year - Year in Review - Dec 2021

The 2020-21 Financial Year - Year in Review Report 'United by Good, Driven by Change' features strategic development, insights and activity over the p...

A brief repreive? Financial wellbeing after the 2020 COVID-19 lockdowns

In the third paper in the Financial Lives in Uncertain Times series, BSL explore trends in financial wellbeing during the fleeting period of recovery ...

CRPC: Towards a wellbeing approach to consumer policy in Australia - Part One

Exploring the impact of COVID-19 on consumers and the urgent need for a consumer-centric approach to rebuilding and resetting policy design to improve...

CRPC: Towards a wellbeing approach to consumer policy in Australia - Part Two

Looking at international and local developments in measuring wellbeing, and considering limitations with current approaches to measuring outcomes in m...

ANZ Financial Wellbeing - Quarterly Report September 2021

Financial wellbeing continues to be an important measure of how people are faring in their financial lives with the impact of the pandemic.

TCP Disaster Planning and Recovery Collaborative Research Project Phase 2 Report - Oct 2021

This report explores the experiences of frontline workers and first responders to produce a holistic understanding of the interactivity of the service...

Disaster Planning and Recovery Phase 2 Report Screen Reader Document

Word version of Phase 2 Disaster Report that can be read through Screen Readers

Disaster Report_Easy English Summary

Easy English summary of the findings from the Disaster Planning and Recovery Collaborative Research Project

A Framework for Disaster Vulnerability in a Small Island in the Southwest Pacific

A Case Study of Emae Island, Vanuatu

Disaster Planning and Recovery Roundtable 2020 Report Screen Reader Document

Word version of the document that can be read through Screen Readers

TCP Disaster Planning & Recovery National Roundtable Report Project - Sept 2021

This report is the synthesis of the collective discussions that occurred during the National Roundtable in 2020

TCP Connect Webinar - Series 2 'Embedding the Good' - Sept 2021

This report is a compilation of the key insights that TCP have drawn from each of the episodes in the Embedding the Good Series of the TCP Conn...

Support My Economic Safety

Support My Economic Safety provides guidance and reflections for people in businesses and organisations who want to improve responses to domestic econ...

2021-23 NAB Customer Vulnerability Framework

More support in moments that matter

‘Nowhere To Go’ Equity Economics report

Analyses the benefits of providing long term social housing to victims of family violence, finding it is the leading reason women and children seek sp...

Scope access and Inclusion brochure

Scope access and Inclusion brochure (2021)

Social inclusion

Scope Access and Inclusion e-learning

Scope Access & inclusion e-learning (2021)

Digital Inclusion, Education and literacy

Building Resilience In Schools Report

The purpose of this study was to document Odyssey House’s Building Resilience in Schools program and to evaluate the ways in which the program assists...

9 Family Eclipse Evaluation Summary Report 2014

The Family Eclipse Program (Eclipse) is a family intervention for young people aged 16-24 years who have been diagnosed with one or more co-occurring ...

Using artificial intelligence to make decisions: Addressing the problem of algorithmic bias

Australian Human Rights Commission Technical Paper

Fostering Financial Security for People in Prison Easy English

Making it easier for people in prison to look after their money and debts (Easy English)

Myth Busting Domestic and Family Violence at work

USING EVIDENCE TO DEBUNK COMMON MYTHS AND ASSUMPTIONS...

TCP Fostering Financial Stability for People in Prison Phase 1 Report - March 2021

This report is the Phase 1 output report of the Fostering Financial Stability for People in Prison Project

What is a financial counsellor and how can they help you?

By Fiona Guthrie, CEO of Financial Counselling Australia

Financial inclusion, resilience and wellbeing, Financial capability and education

Financial Capability Education

Expression of interest

ICAN

Financial Literacy Infosheet

ICAN Learn

ICAN

Diploma of financial counselling for mulitcultural service providers

Express your interest

Financial Counselling Australia (FCA), ICAN

Foodbank Hunger Report 2020

Food Indsecurity at the time of COVID-19

Cost of living, Foodbank Australia

TCP Disaster Planning and Recovery Collaborative Research Project Executive Summary - Sept 2020

This is the executive summary of the collaborative research project exploring the experience of residential customer and small businesses before, duri...

Language Matters

The commercial opportunities language services presents to Australian businesses

Digital Inclusion

Supporting Expecting and Parenting Teens (SEPT) Trial - Independent Evaluation

Final Report

TCP Vulnerability Report - July 2020

A deep dive into the impacts and influencing factors of vulnerability and the benefits of proactive and holistic approaches to proactive prevention.

Children and Young People’s Experience of Disaster Report 2020 by ACYP

TCP Insights Report - Scope & Yarra Trams

TCP Connect Webinar 'Navigating COVID Together Series' Episode Five - Making communications accessible during COVID-19, Wednesday 6 May, 2020

Digital Inclusion, Digital access

TCP Insights Report - Foodbank Australia

TCP Connect Webinar ‘'Navigating COVID Together Series' Episode Two - A conversation with Ian Laing from Foodbank Australia, Wed 15 April 2020

Consumer Policy Research Centre

COVID-19 and Consumers: from crisis and recovery

Scope Easy English Top Tips Flyer

Scope's top tips for producing communications in Easy English

EARG Responding to Financial Abuse Report

Community, business and government responses to the financial impacts of family violence in Australia.

Economic abuse

Exploring regulatory approaches to consumer vulnerability

This report reviews current regulatory approaches to consumer vulnerability in Australia and the UK, focusing on markets for essential services such ...

General Resource

ANZ Roy Morgan Financial Wellbeing Indicator Report - Dec 2019

This ANZ report provides a statistically robust snapshot of the personal financial wellbeing of Australians.

DELWP - Energy Info Hub - Reading Bills

A simple tool to help people find the important information on their energy bill.

DELWP - Energy Info Hub Brochure

This simple guide helps clients to save energy and reduce costs.

DELWP - Energy Info Hub Flowchart

A 4-step flowchart for community workers assisting their clients to understand the different parts of their energy bill, and find more information.

Speaking Out Program & Consulting Advocates

Women's Health East summarises the program and its benefits of using family violence experts to empower organisations to build empathy for customers ...

South East water. Diversity and Inclusion Framework

SEW is committed to ensuring our workforce represents the community we serve to improve our ability to innovate and boost employee engagement.

Good Shepherd. Economic Security for Survivors of Domestic and Family Violence

This research makes a series of recommendations for policy and practice that better respond to economic insecurity for survivors of DFV.

Restoring Financial Safety Collaborating on Responses to Economic Abuse.

This project report describes WEstjustice’s work on economic abuse, collaborating across sectors to better support women exiting abusive relationships

Improving Access and Support for Consumers with Cognitive Disabilities. A Guide for Retailers

This screen reader version of the TCP report presents detailed, practical guidance for organisations, hardship/vulnerability teams and frontline staff

ANZ_MoneyMinded Impact Report. Building Financial Wellbeing in Australia, New Zealand and the Pacific. November 2019

This report outlines some of the insights from four key locations in which MoneyMinded was delivered in Australia, New Zealand, Fiji and Kiribati.

ANZ MoneyMinded Impact Report NZ November 2019

The aim of this research was to identify the outcomes of MoneyMinded education in New Zealand.

ANZ MoneyMinded Impact Report Fiji 2019

Around 12,000 people in Fiji have taken part in MoneyMinded ANZ training since 2010. Through this program, ANZ help Fijians develop money skills.

ANZ MoneyMinded Impact Report 2019. A Focus on the Financial Wellbeing of New Arrivals in Australia November 2019

ANZ’s financial education program, has reached over 667,000 people in Australia and across the Asia Pacific region since 2002.

ANZ MoneyMinded Impact Report Kiribati 2019

ANZ’s financial education program, has reached nearly 600,000 people across the Asia Pacific region.

Choosing Family Violence and Gender Equity Training and Consultancy That Delivers Results

This WIRE's guidelines is designed to help businesses get the right training provider to deliver training in family violence and gender equity.

EARG Family Violence Guide – Staff Training

It provides guidance to support staff to recognise signs of family violence, respond appropriately and refer to an appropriate service.

Safe & Savvy. A Guide to Help Older People Avoid Abuse, Scams and Fraud

This guide was developed by CBA. It is for our older customers and their loved ones to be safe and savvy when managing your money.

KPMG. Collaborative Ideas for Igniting the Indigenous Economy Australia

This KPMG's publication brings together prominent Indigenous leaders and combines them with some KPMG specialists to provide tangible recommendations.

Global Goals for Local Communities: Urban Water Advancing the UN SDGs

This WSAA's paper provides a framework to empower the urban water industry's contribution to society through connecting with the SDGs.

When Is The Right Time To Talk About Money. Financial "Teachable Moments" for Women affected by Family Violence.

A Wire's report that builds on the Australian and international body of knowledge around women, family violence and financial well-being

Transurban - 'Helping clients with tolling debt' Video

A video designed to assist professionals having conversations with their clients about tolling.

Transurban - 'How to get help with Linkt Assist' Video

A series of educational videos designed to provide simple and accessible information and advice about tolling.

Transurban - 'What account or pass should I get' Video

A series of educational videos designed to provide simple and accessible information and advice about tolling.

Transurban - 'What is tolling' Video

A series of educational videos designed to provide simple and accessible information and advice about tolling.

Transurban - 'Why did I receive a toll invoice or notice' Video

A series of educational videos designed to provide simple and accessible information and advice about tolling.

Origin Stretch Reconciliation Action Plan July 2019 - June 2022

this RAP report shows Origin's commitment to participating in Australia’s reconciliation efforts.

Energy Australia. Innovate Reconciliation Action Plan April 2019- March 2021

This report focuses on strengthening relationship and build positive long term connections with Aboriginal and Torres Strait Islander people.

Kildonan Uniting Care. Reflect Reconciliation Plan 2014-2017

The RAP focuses on reconciliation by the creation of relationships, respect and opportunities with Aboriginal and Torres Strait Islander people

NAB Elevate Reconciliation Action Plan FY15-17 Results

This RAP report helps to drive a long term commitment to build relationships with Indigenous Australians.

Supported Decision Making. Good Practice Guide.

MW Commission's guidance sets out why supported decision making is an important concept and encourages to think about how best it can be provided.

Vulnerability & Hardship Customer 2014. Industry Guidelines

This Water Industry guidelines adopts a business approach to the prevention, early identification and provision of assistance to financial hardship.

Building Consumer Trust. A Principles and Practice Guide.

This guide developed by Consumer Policy Research Centre showcases practices that build customer trust, benefiting customers and retailers alike.

Measuring Australia’s Digital Divide.The Australian Digital Inclusion Index 2017

The Australian Digital Inclusion index Telstra's report provides the most comprehensive snapshot of digital inclusion in Australia from 2014 to 2017.

Good Practice Industry Guideline for Addressing the Financial Impacts of Family Violence - Version 1a, 4 April 2017

EARG provides guidance for industry or government which are developing policies to respond to customers who are experiencing financial detriment.

Don’t Take Advantage of Disadvantage.

This ACCS guidelines helps businesses to recognise when they are dealing with disadvantaged or vulnerable consumers through this compliance guide.

Yarra Valley Water. Vulnerability Round Table 2016

Business, government agencies and the community sector met in Melbourne for the first Vulnerability Roundtable to reduce vulnerability for communities

Moving Towards Better Practice May 2017. Implementing Family Violence Policies in the Victorian Water Sector .

ESC provides a guiding material on how a water business might meet the family violence requirements in the revised codes and policies.

Poverty in Australia 2016.

ACOSS & SPRC presents a report that highlighted the number of people living below the poverty line and which groups were most at risk of poverty.

Australian SDGs Summit Outcomes. On the Road to Implementation. Outcomes Report

The inaugural Australian SDGs Summit was Australia’s first high-level multi-stakeholder forum to advance national implementation of the SDGs.

Supporting Vulnerable Customers Report. Smart Water Fund.

This research shaped effective and innovative strategies to address current and future challenges in relation to financial hardship and vulnerability.

Safer Technology for Women.

WESNET designed a project to distribute smartphones with pre-paid credit through frontline agencies to women experiencing gender-based violence.

About the Thriving Communities Partnership

The Thriving Communities Partnership (TCP) is a cross-sector collaboration aims to build more resilient community and stronger businesses.

ReCharge: Women’s Technology Safety, Legal Resources, Research & Training. National study findings 2015

DVRCV conducted the first Australian study into the use of technology by perpetrators in the context of domestic violence.

Inequality in Australia. A Nation Divided

The ACOSS report uses the latest available information to explain what is happening with income and wealth inequality in Australia.

Community Perspectives on Social Inequality

This Report supported by ACOSS provides a very timely insight into how well people in our country understand the problem of inequality in Australia.

Royal Commission into Family Violence Summary and Recommendations

This report describes the primary priorities for reform and the principles that must underpin future strategies, policies and programs to deal with FV

Platforms for Partnership: Emerging Good Practice to Systematically Engage Business as A Partner in Development

The Partnering Initiative's report focuses on the in-country multi-stakeholder platforms that can bring together sectors to create partnership.

Partnerships: Why They Matter. UN SDGs

This guidelines encourages everyone to come together governments, civil society, scientists, academia and the private sector to achieve the SDGs.

Poverty, Social Exclusion and Disadvantage in Australia.

The purpose of this Uniting Care report is to provide the most recent information around children living in disadvantaged circumstances in Australia.

Activating KPMG’s Climate Change Response. Our Climate Change Strategy Summary

The objective of this strategy is to increase understanding of climate change impacts on Australia’s economy, environment and society.

Day at the Zoo 2016. A celebration of Cultural Diversity Week

City West Water's report reflects the results of an event that celebrated Cultural Diversity Week and to show a collaborative approach.

2016 RAP Impact Measurement Report. Reconciliation Action Plans, Celebrating 10 Years of the RAP Program

This report presents the impact of Reconciliation Australia’s Reconciliation Action Plan program for the reporting period July 2015—June 2016.

The United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP)

The UN Declaration provides a framework for countries with different histories and circumstances to help reduce levels of disadvantage and discrimina...

City West Water Innovate RAP July 2017 - July 2019

This RAP outlines CWW’s vision for a society that celebrates and protects the ongoing cultural and spiritual connections of First Australians.

Yarra Valley Water. Reconciliation Action Plan 2017-2019

This Reconciliation Action Plan reflects a genuine and proactive commitment to reconciliation, which has been incorporated into the YVW works.

Everybody Needs a Savings Buffer

FCA's paper emphasizes on people negotiating debt repayment arrangements. It expects that consumers would allocate funds to generate a savings pool.

NAB Dig Deeper 2016

This Dig Deeper report provides a detailed look into NAB’s Corporate Responsibility performance over the financial year 2015-2016.

Social and Economic Inclusion. An Important Issue for an Essential Service Provider

This AGL report explores some of the macro trends shaping social and economic inclusion in AU, including workforce transition and income inequality.

Reading and Literacy for All: Adult Literacy - Victorian Public Libraries in Action

State Library Victoria outlines the ongoing role of public libraries in promoting and supporting reading and addressing low levels of literacy in Vic.

Disability and Health Inequalities in Australia

This VicHealth research shows that people with disabilities experience disadvantage and much poorer health outcomes than the general Australian popul...

Experiences of Energy Consumption for Culturally and Linguistically Diverse (CALD) Communities

This research developed by Ethnic Communities Council NSW shows the experiences and concerns of CALD energy consumers and businesses in NSW.

Thriving Communities Partnership - Charter Workshop Report 2017

This reports show the results of conversations based on various questions to strengthen a mutual understanding of the principles behind the charter.

Thriving Communities Partnership - Charter Workshop Snapshot Report 2017

This report shows an overview about TCP's work and its value preposition as well as breakthrough projects identified by participants.

Thriving Communities Partnership - Member Charter

The Charter is a set of principles and expectations that organisations will commit to when they join as members of the TCP.

TCP Year in Review 2017

This report outlines the key activities completed and in-flight as part of TCP phase 1 strategy to ‘pilot and test' a platform for partnership.

YVW Case Study: Customer Support

This case study reports results of a customer support program which focus on finding solutions to the debt spiral problem.

Double Punishment. How People in Prison Pay Twice

Financial Counselling Australia reports on the experiences of financial counsellors and other experts in working with people in prison.

Thriving Communities Partnership, Partner Workshop Report 2018

This report captures the key outcomes of the workshop and is intended to guide TCP 's future direction, strategy and prioritisation of initiatives.

Double Punishment Prison Debt Workshop

This TCP Report shows the results of a workshop that focused on lived experience to support financial well-being for people in prison.

Tapping the Power of Diversity

WSAA presents this paper to describe approaches to inclusion and diversity in the urban water sector.

What to Do When Someone Dies

This Yarra Valley Water fact sheet provides a summary of what you can do to finalise a person's water account.

Australian Banking Association. Banking Code of Practice

Banking Code of Practice is one of the ways to contribute to the stability, strength and prosperity of Australia’s financial system and society.

TCP & AGL Roundtable - A Way Forward for the Hub

In 2018 AGL Energy hosted a Roundtable to discuss the need for the One Stop One Story Hub as a tool could increase the accessibility of support.

5 Preconditions of Effective Consumer Engagement

This CPRC report explores the concept of consumer engagement and reforms that will support consumers in acquiring products suitable for their needs.

SDGs Progress Report: Global Goals for Local Communities

This WSAA report encourages collaboration between water utilities, governments, regulators and the community.

Collective Trauma Events Guidelines

Australian Red Cross guidelines for supporting communities before, during and after collective trauma events.

Follow My Lead

This is a publication for any person who at some point may be listening to and responding to their friends, family members, colleagues, peers or to th...

Language and Violence Resource Kit

A resource kit for social and service responders about language and violence produced by Domestic Violence Service Management

ANZ. MoneyMinded Impact Report – Family Violence

This impact report includes a detailed examination of the impact of MoneyMinded in a family violence context.

ANZ 2017 MoneyMinded Impact Report – Disability Services

This report provides a summary of literature and qualitative research exploring the financial impacts of disability.

2018 MoneyMinded Impact Report – Older Australians

This report details the continuing impact of ANZ’s flagship adult financial education for older Australians.

Financial Wellbeing - Autistic Individuals

This ANZ's report explores the financial behaviours, attitudes and experiences for autistic people and their carers.

2018 Financial Wellbeing - Older Australians

This ANZ report provides a summary of recent literature and qualitative research focusing on the financial wellbeing of older people.

2018 Adult Financial Wellbeing Survey - Australia

ANZ report sets out insights from a survey measuring the financial wellbeing of Australian adults

Domestic and Family Violence Assistance Fact Sheet for Community Workers

This is an information sheet for community workers about NAB's domestic and family violence assistance support and grant.

EnergyAustralia - Transgender Guidelines

This guidelines provides examples of the types of support and behaviours to ensuring transgender people can feel safe and supported.

Sydney Water Home Visit Program Case Study Report

This is a case study report on Sydney Water's Home Visit Program.

Sydney Water Home Visit Case Study Presentation

This was the presentation Sydney Water presented at the Oz Water conference in May 2019 on their Home Visit Program.

Supported Decision Making Project Report Launch Event - Scope Presentation - 9 April 2019

NGO Scope's presentation for the launch of the Supported Decision Making Project's collaborative research report, held 9 April 2019.

Consumers with Cognitive Disabilities - Five Tips for Improving Access and Support

This document offers guidance to retailers to make their processes and communications more helpful to consumers.

Ideas for Companies to Make Things Better for People with Cognitive Disabilities - Easy English Summary Report

This report produced by TCP provides a list of ideas of how companies can make things better for people with cognitive disabilities.

Improving Access and Support for Consumers with Cognitive Disabilities - Print Friendly Version - April 2019

This guide focuses on practical guidance for organisations, hardship teams and frontline staff to improve assistance for consumers with disabilities.

Watercare Family Violence Brochure

Yarra Valley Water's Watercare program offers a brochure that communicates the support available to people impacted by family violence.

Women and Money Website

WIRE's Women & Money website is a digital toolkit for professionals working in the finance sector, aiming to increase women’s financial well-being and...

Gender Equity Conversation Kit

WIRE's kit is designed to help you have conversations with a friend or family about gender equity.

TCP Family Violence Roundtable Event Report - Print Version

This report contains the overview and outputs of the TCP Family Violence Roundtable Event held in November of 2018.

TCP Family Violence Roundtable Event Report - Web Version - March 2019

This report contains the overview and outputs of the TCP Family Violence Roundtable Event held in November of 2018.

Addressing Financial Abuse - VIC

A family violence community resource guide for Victoria, produced by Commonwealth Bank.

Addressing Financial Abuse - Tasmania

A domestic and family violence community resource guide for Tasmania, produced by Commonwealth Bank.

Addressing Financial Abuse - SA

A domestic and Aboriginal family violence community resource guide for South Australia, produced by Commonwealth Bank.

Addressing Financial Abuse - QLD

A domestic and family violence community resource guide for Queensland, produced by Commonwealth Bank.

Addressing Financial Abuse - NT

A domestic and family violence community resource guide for the Northern Territory, produced by Commonwealth Bank.

Addressing Financial Abuse - NSW

A domestic and family violence community resource guide for New South Wales, produced by Commonwealth Bank.

Addressing Financial Abuse - ACT

A family violence community resource guide for the Australian Capital Territory, produced by Commonwealth Bank.

Womens Financial Wellbeing Guide

A guide to help women build their financial independence, become financially secure, and enhance their financial wellbeing, produced by CBA.

Addressing Financial Abuse - WA

A domestic and family violence community resource guide for Western Australia produced by Commonwealth Bank.

Australian Digital Inclusion Dataset 2014-2018

The Australian Digital Inclusion Dataset 2014-2018, produced by Telstra

Measuring Australia’s Digital Divide. The Australian Digital Inclusion Index 2018

Telstra's third Australian Digital Inclusion Index gives us an important multi-year overview of digital inclusion in Australia.

Domestic and Family Violence Policy

The purpose of this policy is to describe the support that Sydney Water provides to employees who are affected by domestic or family violence.

What you need to know

Sydney Water's guide to what you need to know about payment options, help with your bills, water saving tips, checking for leaks and stop blockages.

Domestic and Family Violence Support Policy 2018

NAB will offer support to employees who are experiencing or impacted by domestic and family violence.

Transurban Hardship Report

A report on pilot project initiative of Transurban Customer & Communities Advocate.

Women's Homelessness Prevention Project

A project by Justice Connect, keeping women and children in housing through legal representation and social work support.

Family Violence Support Policy

This policy outlines South East Water’s commitment to supporting employees and customers who may be experiencing the effects of Family Violence.

Accessible Information Brochure 2018

Scope's accessible written information can help people with intellectual disability, people with English as a second language, older Australians.

Scope Education Program. Disability Engagement eLearning

This training is designed and presented by people living with disability. The audience will engage with thought-provoking activities.

Economic Abuse Article

This article by Financial Counselling Australia describes some examples of economic abuse.

Cycle of Violence

Financial Counselling Australia's Cycle of Violence article explains that leaving is a process and covers the reasons that women stay.

What is Family Violence

Family violence can take many different forms, here are some examples.

Women and Pay Day Lending 2018

Good Shepherd Microfinance's Women and Payday Lending report follows on from research first completed in 2015 using data to the end of 2017.

FCRC Rank the Telco Report 2017

Victorian Financial Counsellors rank the financial hardship policies and practices of telecommunication providers.

Disability Awareness Face to Face Training Fact Sheet

This document is a fact sheet on disability awareness training offered by NGO Scope

Sydney Water - Domestic and Family Violence Support Video

A video that clearly and simply explains the support that Sydney Water offer to customers and staff impacted by domestic and family violence

Family Violence Roundtable Event Page

This page contains all of the information and outputs from the TCP Family Violence Roundtable Event Page.

Knowledge Centre

KNOWLEDGE CENTRE

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