Disaster phase 2 system map

About the project

During a natural disaster, people interact with numerous organisations from across community, business and government sectors. Some experiences will be positive, others unfortunately will be negative, but they will all be interconnected. As organisations, if we fail to understand how these experiences collectively impact on people and communities, this can have many negative unintended consequences. It also means we can miss the opportunity of providing holistic support to people during these events and building their trust with us and their ongoing resilience.

Whilst Phase 1 focused on understanding the experience of community members and small business owners before, during and after the North Queensland Monsoon of 2019, Phase 2 specifically explored the disaster response ecosystem by interviewing frontline staff in organisations who assisted both residents and local business owners in the event. This data sought to deepen our understanding of frontline staff experiences and map these findings to the lessons learnt in the Phase 1 research, enabling organisations to build a better understanding of the role they play in the disaster response ecosystem. Ultimately, the purpose of this project is to identify opportunities to provide tangible, actionable, cross-industry and cross-sector improvements to support people impacted by the 2019 North Queensland Monsoon.

About the map

Phase 2 research system map visualises the ecosystem of front-line services and how they impact the community experience of navigating a natural disaster event. It not only illustrates the interactions, challenges and benefits occurring at a system-wide level (across industries and sectors), but also within each of the industries represented in the research.The map incorporates the community experience established through Phase 1 research, so that we can better understand how the system impacts on the community experience.

You can view and interact with the map in full screen mode here.


The Disaster Planning and Recovery Collaborative Research Project – Phase 2 has been jointly funded under the Commonwealth/State Disaster Recovery Funding Arrangements 2018.

Although funding for this product has been provided by both the Australian and Queensland Governments, the material contained herein does not necessarily represent the views of either Government.

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